Malcata Eco Experience

RGPD – Termos e condições – condições de reserva e de cancelamento

Policy of privacy and cookies

By accessing the Malcata Eco Experience website, you agree to comply with these terms and conditions, all applicable laws and regulations, and you agree that you are responsible for compliance with all applicable local laws. If you disagree with any of these terms, you are prohibited from using or accessing this site.

Upon accessing the website, Malcata Eco Experience guarantees the confidentiality of all data provided by the user.

The personal data you provide in the experience acquisition form or quote requests and other information are mandatory and indispensable, these are used for billing purposes, communication with the user's questions. The omission or inaccuracy of the data provided by the user is the sole responsibility and may give rise to the refusal to provide services by Malcata Eco Experience.

The user's personal data will be processed and stored by computer and only for Malcata Eco Experience, committing not to disclose the data to third parties for commercial purposes.

Under the terms of the applicable legislation, the user is guaranteed, and without additional charges:

  • The right of access to your personal data;
  • Rectification and updating of your personal data;
  • Request the deletion of data;
  • To not receiving marketing communications.

Caso tenha alguma questão sobre esta política de privacidade ou sobre as práticas da Malcata Eco Experience, pode entrar em contacto connosco através do seguinte e-mail:

What are Cookies

Cookies are software tags that can be stored on your computer through the browser, retaining only information related to your preferences and never including your personal data for purposes other than those described.

Security cookies

They are used to authenticate users and prevent fraudulent use of login credentials and protect access data.

Session state cookies

They help to improve the services of the companies, to improve the browsing experience of our users. Blocking or deleting these cookies does not make the website unusable.

Analysis cookies

They help website and app owners understand user engagement with their pages. These may use a set of cookies to collect information and report website usage statistics without personally identifying visitors.

How to manage Cookies

In most browsers, they can easily be removed or declined. You can change your permissions by selecting the desired settings in the browser.

Booking and cancellation conditions

1. O agendamento de reserva para qualquer atividade deve ser efetuado – preferencialmente – até 96 horas antes ao dia pretendido para execução da atividade. Pode ser efetuado através dos vários canais oficiais da empresa (website, redes sociais ou via e-mail);

2. A confirmação do agendamento, e, consequentemente, da reserva, é efetuada mediante disponibilidade da empresa – Malcata Eco Experience.

3. No caso de optar por «pagamento no local», deve ser efetuado um depósito (por transferência bancária, Paypal ou MBWay) de 50% do valor total da atividade. O valor de depósito apenas será devolvido caso se verifique as condições no ponto 4, alínea c).

4. After booking confirmation, the participants can:

a) Cancel the contracted services up to 72 hours before the date of the activities, with a full refund. If the reservation is cancelled after 72 hours prior to the activities, 50% of the reservation amount will be refunded, with the remaining 50% for the Malcata Eco Experience;

b) Cancellation of the booking after 48 hours before the activities take place, 25% of the reservation amount will be refunded.

c) No dia da atividade, caso as condições atmosféricas não permitam realizar as atividades contratualizadas, ou possam comprometer a segurança dos/das participantes, o valor da atividade será devolvido na integra;

5. If the participants do not show up, the deposit amount will be charged without the right to be discounted or refunded.

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